TERMS AND CONDITIONS
Pricing, Purchasing & Payment Policy
PRICING - Discount SW Limited / Discount Decking & Landscaping Supplies are a well established Timber Merchant selling timber products mainly in Devon and Cornwall.
While prices are monitored and amended as frequently as our business allows it is possible that on some occasions we may accidentally display an incorrect price for a Product on our website.
Where the Product’s correct price is less than the price shown we will charge you the lower amount when processing your order. However, if the Product’s correct price is higher than the displayed price, we are under no obligation to provide the Product to you at the incorrect (lower) price, even after we’ve sent you an order confirmation e-mail. In this situation, at our discretion we’ll either contact you for instructions before dispatching the Product, or reject your order and notify you of this.
Where prices are shown on our website they are all VAT exclusive, VAT will be added at the point of order. Products that are offered for sale on our website enjoy free delivery within Devon and Cornwall.
PURCHASING - You must accept these Terms in full before your order can be placed. Because we don’t knowingly sell to children you must be aged 18 or over to place an order with us. Our order process lets you check and amend any errors before submitting your online order to us. Please take the time to read and check your order carefully at each stage of the process. Also please make sure that you provide your correct phone number and email address when ordering. Any special instructions or further contact details can be included in the Order Notes section on the Checkout page. When you place your order, this represents an offer to purchase Products from us and we will send you an email confirming that we have received your order. However, this order confirmation email doesn’t mean that we’ve accepted your order, for further details see Payment, paragraph 3.
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We accept debit, or credit, card payment for all products ordered through our website. Using the WixPayments platform we accept Visa and Mastercard credit cards, along with Delta, Maestro and Visa Electron debit cards. Payment will be taken for your order from your preferred card at the time you place your order. However, Payment doesn’t mean that your order has been accepted and if we reject your order for any reason, or we can’t supply the Products you’ve ordered, then we will credit your payment card with a full refund.
Before we have accepted your order, we reserve the right to tell you that your order has been rejected for any reason . All orders are subject to stock availability. We’ll tell you as soon as possible if we can’t supply one or more of the Products that you’ve ordered. If we can’t contact you about these out-of-stock Products, we’ll accept your order for the Products we do have in stock. If you’ve already paid for the unavailable products, we’ll give you a refund for their purchase price.
Your order will be automatically accepted when we dispatch your Products and provided that we’ve received payment in full for the Products. The Contract between yourself and Discount SW Limited is formed at the time your Products are dispatched. If your order is dispatched in more than one delivery, each dispatch will form a separate Contract covering the Product(s) delivered under that dispatch.
Shipping / Delivery Policy
TIMESCALE FOR DELIVERY - We’ll always try our best to meet the estimated delivery timescales of between 3 to 5 working days, Saturday and Sunday are not included as working days. This expected delivery time is based on products held in stock. However, we won’t be held responsible for any failure to deliver your order within the stated timescales, provided we deliver the Products within 30 days of receiving your payment, or within a longer time period if we’ve expressly agreed this with you. If a delivery has been attempted but could not be made, for whatever reason, we will contact you to arrange redelivery.
If we can’t deliver your order within this timescale, we’ll let you know and give you the opportunity to either wait for the Products or cancel your Contract. If you choose to cancel, we’ll give you a full refund including any delivery charges that apply. We strongly recommend that you don’t book any tradesmen until we’ve delivered your order in full and you’ve checked it over. Please note that we can’t be held responsible for any charges made by tradesmen as a result of your order not being delivered within an expected delivery time, or because you didn’t check your delivery before booking their services.
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WHEN AND WHERE WE DELIVER - We offer 'Free Delivery' on all products for delivery within Devon and Cornwall. We expect to make all deliveries of products that are in stock within 3 to 5 working days, wherever possible. This delivery estimate may be decreased or increased dependant on stock levels and other deliveries that are planned in your local area.
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RECEIVING DELIVERY - We will always try to make one single delivery wherever possible, to minimise inconvenience. However, this may not always be possible. Where your order contains a mix of Products with different delivery lead times, the longest lead time will always apply to the entire order.
All deliveries must be received and signed for by a person aged 18 or over. We will leave deliveries at a non-attended address if there is no alternative. Once delivered, these delivered items would then be at your risk. All deliveries are photographed and documented for future reference.
Large orders and bulk bags are delivered by a large lorry using HIAB crane (measurements listed below). The lorry needs to easily and safely access the delivery site and we cannot be held responsible for any obstructions encountered during the journey. Discount SW Limited cannot be held responsible for failed deliveries due to obstructions. If a delivery fails due to an obstruction / access issue, we will contact you and rearrange delivery. This redelivery may incur a delivery charge, at the discretion of Discount SW Limited to cover labour and transport costs.
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LENGTH - 40' / 12.0m
WIDTH - 10' / 3.0m
HEIGHT - 13' / 4.0m
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Return & Exchange Policy
Please ensure you inspect your goods upon delivery.
If there is any obvious damage or breakage you can refuse to accept part of the delivery.
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If you are happy with the delivery a goods received signature is required, wherever possible.
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Images captured and documented of all deliveries.
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Bulk Bags are designed for a 'single lift' only and cannot be collected and returned by Discount SW Limited
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Cement and Postfix are classed as consumable items and cannot be returned.
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Items that are not held in stock by Discount SW Limited or have been specifically ordered to fulfil your order will incur a 25% restocking fee if returned.
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INCOMPLETE / DAMAGED PRODUCTS - In the unlikely event that a Product is incomplete, not as described or delivered damaged, you will need to notify us within 48 hours of the delivery being made. However, if you are ordering Products from us as a consumer rather than in the course of your business, you may have additional legal rights and nothing in these Terms will affect these rights.
If there are any issues with the Products you have received then please contact us straightaway so we can help. You can email us at sales@discountlandscaping.co.uk or phone us on 01626 886747. Please have delivery details to hand – usually the delivery address and/or order number is sufficient. If we offer you a refund, this will be credited to the debit or credit card used to purchase the affected Product(s).
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CONSUMER CANCELLATION RIGHT - If you’re ordering Products from us as a consumer, you have a statutory right to cancel any online or telephone orders and receive a full refund. This is your Consumer Cancellation Right (CCR) and it applies in addition to any other rights set out under these Terms. Please note that any bespoke items which have been machined or ordered specifically for you are not included in this CCR.
If you wish to exercise your Consumer Cancellation Right then you must contact us, preferably by email and then telephone, at any time before the Products are dispatched. Alternatively you can contact us within 14 days of delivery, these 14 days beginning from the day after your delivery has been made. If your order is delivered in multiple consignments then the 14 day period starts the day after the last consignment is delivered. If we receive your cancellation notice outside of these timescales then your CCR will be invalidated.
Please also note that if you exercise your Consumer Cancellation Right after the Products have been delivered, you will be responsible for returning the Products to us at your own cost. The Products must also be returned within 14 days of you cancelling your order, in the condition they were delivered in.
We will refund the appropriate price of your returned Products as soon as possible and no later than 14 days after receiving them back. Please note that we have the right to reduce the amount of your refund to reflect any decrease in the Products’ value that has resulted from the manner in which you’ve handled them. The refund will be made to the debit or credit card you used to pay for the Products.
Process of returning CCR Products - You should return your Products to Discount SW Limited, at your own expense. Alternatively you can arrange for us to collect the Products by emailing sales@discountlandscaping.co.uk, or calling us on 01626 886747. Please have your Invoice number and descriptions and images of the Products you want to return available before calling. Once we have the purchase details required we will arrange for the Products to be collected, if possible. A collection fee may be applied, the cost of this fee will be dependant on the location of the materials, labour and fuel costs required to collect them.
OTHER CANCELLATIONS / RETURNS - Unless you have a consumer cancellation right or faulty/defective product any cancellations/returns and refunds are at our discretion. To enquire about cancellations and returns, please call 01626 886747 or email sales@discoubntlandscaping.co.uk with your order number, postcode and phone number. If we do accept a return of the Products, they must be returned in their original condition within 14 days of the date of delivery to you. You’ll be responsible for returning the Products to us at your own cost and we may also deduct a restocking charge from the amount of your refund.
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If you would like any more information, please contact us